Introduction
Welcome to SymphonySuites. We respect your privacy and are committed to protecting the personal information you provide when using our website, booking accommodation, contacting us, or subscribing to our communications.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the choices available to you.
Information We Collect
Depending on how you interact with SymphonySuites, we may collect information such as:
- Your name and contact details.
- Email address and telephone number.
- Booking and reservation information.
- Check-in and check-out dates.
- Number of guests and room preferences.
- Special requests that you voluntarily provide.
- Payment-related information necessary to process your reservation.
- Information submitted through contact, enquiry or newsletter forms.
- Technical information such as browser, device and website usage information.
How We Use Your Information
We may use collected information to:
- Process and manage hotel reservations.
- Communicate booking confirmations, updates and important reservation information.
- Respond to enquiries and customer support requests.
- Process payments and maintain payment records.
- Improve our website, services and guest experience.
- Send newsletters, promotions or offers where you have chosen to receive them.
- Detect, prevent and investigate fraud, misuse or security incidents.
- Comply with applicable legal and regulatory requirements.
Payments
Online payments may be processed through third-party payment providers. When you make a payment, payment information may be handled directly by the applicable payment provider according to its own privacy policy and security practices.
SymphonySuites does not intentionally store complete payment card numbers, CVV numbers or other sensitive card authentication data on its own website database.
For online reservations, payment information may include transaction identifiers, payment status, amount, currency and payment-provider references necessary to reconcile your reservation.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include secure connections, access controls, authentication mechanisms, server-side validation and appropriate protection of sensitive application data.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. You should therefore understand that no online service can provide an absolute guarantee of security.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, manage reservations, maintain business records, resolve disputes, enforce agreements and comply with applicable legal obligations.
The appropriate retention period may depend on the type of information and the reason for which it was collected.
Your Rights
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion where legally applicable.
- Withdraw consent where processing is based on consent.
- Object to certain types of processing.
- Request information about how your data is used and shared.
- Unsubscribe from marketing communications.
To exercise a privacy-related right, please contact us using the information provided below.
Children's Privacy
Our website and hotel services are not intended to knowingly collect personal information directly from children without appropriate involvement of a parent or legal guardian.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.
When changes are made, the updated version will be published on this page with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or how SymphonySuites handles privacy matters, please contact us.