Acceptance of Terms
Welcome to SymphonySuites. By accessing or using this website, creating an account, submitting a reservation, or using our hotel services, you agree to comply with these Terms & Conditions.
If you do not agree with these terms, please do not use the website or make a reservation through it.
These terms should be read together with any applicable booking information, cancellation policies, payment conditions and other policies displayed during the reservation process.
Website Use
You agree to use the SymphonySuites website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.
You must not knowingly:
- Provide false, misleading or fraudulent information.
- Attempt to gain unauthorized access to accounts, systems or data.
- Introduce malicious code or harmful software.
- Interfere with website functionality or security mechanisms.
- Use the website for unlawful or abusive purposes.
Reservations
When making a reservation, you are responsible for providing accurate and complete information. This may include your name, contact information, stay dates, number of guests and any other information required to complete the booking.
A reservation is subject to availability and is not considered complete until the booking process has been successfully completed and the applicable confirmation has been issued.
SymphonySuites reserves the right to contact you regarding your reservation where clarification or additional information is reasonably required.
Rates, Taxes & Charges
Room rates and applicable charges are displayed during the reservation process. Rates may vary depending on room type, dates, availability, offers and other applicable conditions.
Applicable taxes, fees and other charges may be added to the room price where required.
Promotional rates may have additional terms, restrictions or eligibility requirements.
The total amount shown before confirmation should be reviewed carefully before completing your reservation.
Payment
Depending on the reservation and available options, payment may be made online through an authorized payment provider or through another payment method offered by SymphonySuites.
For online payments, you authorize the applicable payment provider to process the amount associated with your reservation.
Payment confirmation may depend on successful authorization and verification by the payment provider.
SymphonySuites may cancel or hold a reservation where an expected payment is unsuccessful, reversed, disputed or otherwise cannot be confirmed.
Check-in & Check-out
Guests must follow the check-in and check-out procedures communicated by SymphonySuites.
Valid identification or other information may be required during check-in where permitted or required by applicable law.
Check-in and check-out times may vary according to the property's operating policies and should be confirmed with the hotel when necessary.
Early check-in or late check-out may be subject to availability and may incur additional charges.
Guest Responsibilities
Guests are expected to use hotel facilities and rooms responsibly and comply with reasonable instructions provided by hotel staff.
Guests may be responsible for costs resulting from damage to hotel property caused by intentional, negligent or improper use.
Guests are also responsible for ensuring that the information provided during the reservation process is accurate.
Cancellation & Modification
Cancellation and modification conditions may depend on the room, rate, offer, reservation dates and applicable booking terms.
Where a reservation is subject to a cancellation deadline or cancellation charge, those conditions will apply to the reservation.
Requests to modify or cancel a reservation should be made through the available SymphonySuites booking or customer-service channels.
Refunds, where applicable, may be subject to the original payment method and the processing rules of the relevant payment provider.
Property Rules
Guests must comply with reasonable hotel rules concerning safety, cleanliness, occupancy and use of hotel facilities.
Certain activities or items may be restricted or prohibited for safety, legal or operational reasons.
SymphonySuites may take appropriate action, including requiring a guest to leave the property, where serious misconduct, unlawful activity or significant safety concerns arise.
Availability & Changes
We make reasonable efforts to keep website information, room availability, pricing and descriptions accurate.
However, information may occasionally contain errors or become outdated. We reserve the right to correct errors and update information where necessary.
In exceptional circumstances, a reservation may need to be changed or cancelled because of operational, safety, legal or other circumstances outside our reasonable control.
Liability
To the extent permitted by applicable law, SymphonySuites will not be responsible for losses arising from circumstances beyond its reasonable control.
This may include events such as natural disasters, infrastructure failures, internet or telecommunications interruptions, government actions, public emergencies or other unforeseen events.
Nothing in these terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Intellectual Property
Unless otherwise stated, content displayed on the SymphonySuites website, including text, branding, graphics, design elements, images and other materials, is owned by or licensed to SymphonySuites.
You may not reproduce, distribute, modify, publish or commercially exploit website content without appropriate authorization.
Changes to These Terms
SymphonySuites may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices or applicable requirements.
Updated terms will be published on this page with a revised "Last updated" date.
Your continued use of the website after updated terms are published may constitute acceptance of the revised terms to the extent permitted by law.
Contact Us
If you have questions regarding these Terms & Conditions, your reservation, payment or hotel services, please contact SymphonySuites.