Refund & Cancellation Policy

1. Reservation Cancellation

Cancellation eligibility and any applicable charges depend on the cancellation terms shown for your reservation at the time of booking. Please review your booking confirmation for the applicable deadline and conditions.

To request a cancellation, contact our reservations team using the phone numbers or email addresses listed below. Include your booking reference and the name used for the reservation.

2. Refund Eligibility

Refunds are subject to the rate conditions, cancellation terms and payment status associated with your booking. A reservation marked non-refundable may not qualify for a refund except where required by applicable law or confirmed by the hotel in writing.

If a refund is approved, it will generally be returned through the original payment method where supported by the payment provider. Processing times may depend on the bank or payment provider.

3. Changes to Reservations

Requests to change dates, room types, guest details or length of stay are subject to availability and the rate conditions of the original booking. A change may affect the total reservation price.

Please contact the hotel directly to request a change. A change is not confirmed until the hotel provides confirmation.

4. No-Shows and Early Departure

If a guest does not arrive or checks out earlier than the booked departure date, charges or refund eligibility will be determined by the terms displayed at booking and any applicable law.

If your plans change, contact the hotel as soon as possible so the team can explain the terms applicable to your reservation.

5. Hotel-Initiated Cancellation

If the hotel needs to cancel or materially change a confirmed reservation, the hotel will contact the guest using the contact information provided with the booking and explain the available options, subject to applicable law.

6. How to Request a Cancellation or Refund

Contact the reservations team and provide:

• Your booking reference number
• The guest name on the reservation
• Your check-in and check-out dates
• The reason for the cancellation or refund request

Please keep any written confirmation of your cancellation or refund request for your records.